Job Description:
- The MasterTech Content Author is responsible for the prioritization, authoring and delivery of technical training information and emerging repair information to Service Technicians that support vehicles through the MasterTech Programs.
- This is a cross-functional, cross-organizational role that will identify, develop, and publish just-in-time information, streamlined resources, and valuable training content for the App.
- In addition, this role is responsible for managing all app notifications, improvements, reporting and communications.
Responsibilities and duties include: - Prepare well-structured technical articles using Content Management Systems
- Development of brief reference modules utilizing new and existing training files for mobile formats
- Research and report the acceptance of existing app materials including management of technician feedback
- Coordinate the release of emerging issues with various internal groups including, TSO, STAR and TSRC
- Develop methods for tracking article effectiveness via Fixed First Visit and Warranty data systems
- Assist in the administration and/or coordination of the MasterTech programs and IT projects
- Coordinate global project activities and ensure all project phases are documented appropriately
- Compile project status reports, coordinate app revision project schedules, and manage project meetings/agendas
- Identify and resolve mastertech app technical problems including all Performance Institute Help Desk escalations
- Assist in facilitating vendor meetings, identifying, and analyzing system requirements, and define project scope, milestones, and deliverables.
Requirements: - Bachelor's degree in a related area.
- Extensive experience with writing technical training material and technical instructions
- Exceptional attention to detail and thorough approach to follow-through on all tasks. Ability to multitask, prioritize tasks, and to work under pressure
- Proficient in Microsoft Office tools (Word, Excel, PowerPoint, Project, Outlook)
- Solid understanding of service practices, engineering processes, & supplier management.
- Strong interpersonal skills with ability to work in a team environment
- Strong written and oral communication skills to support meetings at all levels of the company, including senior leadership.
- Experience with navigating OEM service information and wiring diagrams
- Enthusiastic, well organized, & successful at adhering to schedules and raising issues. Ability to work with domestic and international business cultures
- Hybird with the ability to work from home most days.
- 1 day per week onsite.
- This can change depending on the need at the time.
Preferred Qualifications: - Experience with App development and content management systems
- ASE Certifications
- Dealership technician experience
- Position is hybrid with the ability to work remote most days.
We offer attractive, competitive compensation and benefits including, medical, dental, 401k, short-term disability, AD&D, tuition reimbursement, and more. If you take pride in your work and are committed to personal and professional success, let's talk. Please visit
www.zobility.com to learn more.
Zobility is RGBSI's workforce management and staffing division. RGBSI is a multi-national corporation headquartered in Troy, MI with branches throughout the USA, Canada, Germany, and India.
